Customer Management

Service quality is part of our DNA

Since 1947, Henner has made service quality and client satisfaction an absolute priority.

By entrusting us to manage and administer your benefits, you will appreciate the advantages of over 70 years of customer management and ensure a streamlined process for your employees.

Our 1.6 million beneficiaries are served by more than 800 client service officers, including 250 in our international offices. With a 100% customer-oriented approach, our dedicated teams are trained to answer your questions, and resolve your issues based on their in-depth knowledge of your plan.

Our added-value

Dedicated client services teams

200 countries covered, 20 client services teams worldwide, 34 spoken languages, our multilingual client services teams provide expert assistance from our offices located worldwide: Paris, Berlin, Geneva, Lisbon, Tunis, Nairobi, Boca Raton, Kuala Lumpur and Singapore.

Fast turnaround times

Henner responds your claim within 3 days and can issue guarantees of payment within 2 hours in cases of emergency.

Our services

Client satisfaction is Henner’s highest priority.

We achieve this goal by continuously improving the effectiveness and performance of our services

myHenner app

 

Your claims and reimbursements at a glance 

  • Find everything you need to know about your current reimbursements and be informed in real time through the notification system.
  • Consult the list of healthcare professionals close to you, wherever you are.
  • Save time managing your healthcare by using the e-claiming service
  • Access your Henner member card for direct billing

With myHenner app, look after your health with ease !

Instantaneous, Faster, Simple

 

myHenner app

Personal online account

You can log into your personal online account on a desktop computer or your smartphone, giving you access to your private account information.Here’s what you can do in just a few clicks.

  • Manage your plan, options and beneficiaries
  • Take advantage of real time access to your reimbursement status
  • Download your documents and all the forms you need to manage your policy
  • Find healthcare professional close to you thanks to our Henner’s world-class medical network
  • Submit your claims through the simple e-claiming service

 

Henner membership card

Each insured member of your family will receive a physical insurance card.

The card will help you proving than you have an insurance if you need to visit a hospital or doctor’s clinic. Keep it safe!

Direct billing

Benefit from direct billing and avoid upfront payement upon treatment.

Henner offers direct billing agreement and tariff arrangements for both inpatient and outpatient treatments.